policy-floor-models-upholstery

Website ‘Showroom Models’ Sale Policies

  • Floor models are meant for local delivery or pickup only.
  • We carefully inspect each item when received it is received at our store, note any defects or damage when it is offered at a discount, and we also require your inspection and signature when picking up or upon delivery.  
  • Floor models are sold as-is, final sale, without exchange or refund.  Most often we are discounting an item to encourage local purchase so we can refresh the store and update our offerings, not due to defect or damage. 
  • Because we run a custom order store, and our samples are what we use to generate our orders, we may require a floor model to remain here at the store until its replacement arrives. 
  • No floor model can be reserved or held without a non-refundable deposit of at least 50% of the discounted price. The balance is payable upon pickup or delivery, which must be arranged within 10 days of the arrival of the floor model’s replacement, if applicable, or within 2 weeks of the deposit date.
  • All sales are subject to physical inventory availability. Due to both online and in-store activity, a floor model may become unavailable and our ability to update the website timely may give the appearance of an item being available after it has been sold. We make every effort to be prompt and accurate with our website maintenance, however we will not be responsible for any errors, omissions, or incorrect information on this website.
  • All website showroom model sales merchandise is sold as-is; all sales are final. No returns accepted, and repairs, if performed, will be billed on a case by case basis.
  • Discounts are calculated from the higher of list prices or current store prices.
  • Pricing applies to the specific item shown on the web site only.
  • Showroom model sales merchandise pricing and/or discounts cannot be combined with any other discounts or promotional offers.
  • Merchandise may be priced according to quality, which varies by brand, and in some cases, within a line (such as oak cocktail table vs. cherry, due to materials costs).  Other reasons for discounting include the discontinuation of a style or material used in construction (i.e. a particular color or finish), or if we determine the item is not selling well enough to justify taking up precious space on our small retail showroom floor in Maine.
  • Merchandise reduced due to damage will be fully disclosed to the extent of our knowledge.
  • Cash, debit and check payment may be required on items priced at extreme discount levels. This is due to the growing cost of credit cards charges we pay (including for your rewards points) on all credit card transactions, which are unnecessarily punitive when we are liquidating merchandise at below cost.
  • Any parts, pieces, or materials may not be available; we will always try to help to the extent possible to source needed parts or service, though we are not obligated to provide any assistance with final sale items.
  • It is solely the consumer’s responsibility to ensure merchandise will fit through doorways, hallways, and into the spot you want the furniture to go in your home.
  • When collecting your paid merchandise from our warehouse(s), consumers must come properly prepared to lift, wrap, and protect the merchandise from the elements and from any shifting or damage that may occur during transport. Consumers are required to bring ample physical labor to load, secure and transport their own merchandise.
  • Any physical assistance provided by our staff to load or secure furniture in a vehicle is provided as a free service on an as-available basis only. Contacting our store in advance of picking up greatly improves the likelihood that your furniture will be ready for pickup when you plan to collect it, and that we may have available staff to assist you. 

PRICING

All prices in in our store and on our website are shown in US dollars. All transactions are subject to applicable taxes according to state and local rates. Availability, prices and delivery rates are subject to change without notice.

IMPORTANT NOTE:

We are a small business doing great things, often for people both near and far. Mistakes will be made. We may make errors in prices, descriptions or photographic representation of merchandise from time to time.  If we make such an error, we reserve the right to refuse to sell the item(s) in question.