Customization

CUSTOMIZATION

Our store is based on custom orders of upholstery and sold wood furniture.

Generally speaking, custom orders are pretty simple: choose from specific models or designs, specifying your choice of options available for that item.  Place a deposit of roughly 50% of the order total, we place the order. The order is confirmed by the shop or factory, materials prepared, and production commences. Once work is completed, the item is shipped to our store and either picked up by the consumer or delivered from our store to their home.

Real customization is key to living well in smaller spaces, which means making the most of a space with tasteful, functional pieces that help you live your life.  Sometimes that means making a sofa a specific length, with firmer cushions and shorter or longer legs to help with standing up.  Proper back support may be achieved with shorter seat depth and leg height adjustment.

Such changes are quoted on a per-case basis by our design team at the factory.  Custom-sized legs are less costly than requesting a sofa of a special length.  Double springs and frame strengthening are possible in some cases.

 

Type of merchandise	Available inventory	CUSTOM ORDER	FULLY CUSTOM
Floor models, any/all	No	No	No
Sofas, chairs, sectionals, sleepers*, ottomans (current models and fabrics)	No	Yes	Yes
Dining furniture	No	Yes	Yes
Bedroom furniture	No	Yes	Yes
Office furniture	No	Yes	Yes
Small recliners*	No	Yes	No
Occasional tables	No	Yes	Yes

 

*Due to limitations with the internal mechanisms, some customizations on recliners and sleeper sofas will not be doable, either for safety or merchantability concerns.

Fully custom orders are subject to higher deposits and longer lead times.

What if the furniture doesn't fit, can I return it?
No, we will make every effort to help you determine whether the size of a piece will fit into the place you want it to go in your home. This can generally be done with emailed photographs and phone conversations. The consumer purchasing the furniture, however, is ultimately and solely responsible for making sure furniture fits where it is intended to ultimately go. Returns are authorized on a case by case basis with very few returns because we only accept returns for manufacturing defects or order entry mistakes, and strive to avoid letting you order something that's too large - talk to us before ordering, if you have a doubt.  Any freight damage must be noted on the driver's paperwork, and must be handled as a freight damage claim. We will act with you, advocate for you, and make sure a resolution is closely managed to minimize inconvenience and hardship for the consumer. Any seriously damaged items should, of course, be rejected at the time of delivery, with clear notes on the driver's paperwork. We will work on your behalf with the transport company and the factory to expedite a rush replacement at no charge. Minor repairs can be handled locally in many cases.