Condo Sofa products are covered by a "Limited Lifetime Warranty," which extends to the original purchaser only, in residential settings not used for income (rentals). The term “Limited Lifetime” (called simply “lifetime” below) is valid as long as the originally applied cover is intact and not worn through, and no work (re-covering, repair or modification) has been performed on the furniture without the factory’s knowledge. While we can generally confirm original order information through our records, it helps greatly to have original purchase paperwork handy when making any warranty claim. Repairs may not be possible under warranty if we cannot locate the original purchase information.
For warranty repairs outside our local delivery area, see the bottom of this page.
Frames are guaranteed against warp, breakdown or looseness for the lifetime of the frame as upholstered in its original cover (fabric or leather).
Spring construction and all support of backs and seats, exclusive of cushions, is guaranteed against breaking or significant slippage for lifetime under normal stress.
Seat cushions are lifetime warranted for a single replacement of the seat cushion cores. Frequent turning and fluffing, especially in the first few month of use, is expected to be done by the consumer and will extend the life of all cushions and fabrics.
In the rare incidence that seat cushion(s) need replacement, customers must supply original sales order paperwork. This warranty is valid only if the furniture has received normal usage and has not been subjected to abuse.
Cushion warranty is for the loss of cushion resiliency and not normal flattening or softening of cushions. Softening and flattening of cushions occur with foam and fibers as a result of regular use and aging and should not be considered manufacturing defects. The customer is responsible for freight charges to ship replacement cushions, delivery and any labor costs associated with removing and replacing seat cushion cores. Customer may be required to pay a disposal fee for the replaced cores if we take them away.
Fabrics are covered by a full ONE YEAR fabric warranty covering wear under normal use and with proper care. This warranty does not cover fading or pilling, which sometimes occurs with normal use of some fabrics and is not valid where there is evidence of heavy soiling. We reserve the right to replace the portion of fabric that is defective. All fabric claims, within warranty, will be submitted to the fabric mill for evaluation. We will warranty only if the mill states that there is an actual fabric defect. Fabric manufacturers will not honor warranties if evidence that a pet is exposed to the furniture, therefore voiding our fabric warranty. The fabric warranty is null and void if improperly cleaned. Any and all fabric defects must be identified and reported to us within 5 business days of furniture receipt. We apologize, but there can be no exceptions to this reporting window, as we have no recourse with suppliers past this five business day window.
Care of the fabric is important. Cleaning by a professional furniture cleaning service only is recommended for all our fabrics. Proper care between cleanings includes frequent vacuuming or light brushing to remove dust and grime. It is imperative that the seat cushions used regularly be turned at least twice monthly to get maximum wear from both the fabric and the cushioning.
Pets are abrasive to fabric and should not be allowed on your furniture. Please note that treatment of the fabric with stain protectors, or any aftermarket treatment voids this fabric warranty.
As a 'micro' business with 3-5 employees in Southern Maine, warranties are limited by what we can do for consumers located far from our store. If furniture purchased from us is taken or delivered outside our local service area (defined as within 1-hour driving time of our physical store in Scarborough, Maine), all warranty coverage is limited to what assistance we can reasonably provide.
Inspection is very important. The signor is fully authorized to inspect for defects and damage; if no damage or defect is noted on the delivery documents while delivery people are present, we have no recourse with the delivery company for freight damage. If defects in materials or workmanship require returning furniture to the factory, the best time to start that process is while the home delivery crew is waiting for the signature releasing them for services well rendered. NOTE: Return shipping costs to the factory, including properly packing and protecting the furniture for shipment, is the customer's responsibility unless the factory decides a repair is covered under warranty. If due to factory negligence, return shipping and re-delivery are covered.
Most repairs can be done locally with qualified repair technicians and supplies we provide.
Even in the most remote locations, we want to help you get the most out of your furniture, but your help may be needed to:
Because we often can’t determine the full extent of repairs required without being on site, and because you may not be sufficiently qualified (or willing) to diagnose what is needed without a furniture technician’s help, we will do all we can to assist, but are not responsible for finding the best local resources or deciding exactly what's needed to properly repair. Our role would be to manage the process from Maine, but the customer's help is essential for a timely, acceptable outcome.
(And it actually happens rarely!)